Frequently Asked Questions

Find answers to some of the most common questions about shopping with Furnilor. If you need additional assistance, our customer support team is available Monday–Friday, 9:00 AM–5:00 PM.

1. Where does Furnilor ship?

Furnilor currently ships to addresses within the United States only.

2. How much does shipping cost?

We offer free standard shipping on eligible orders shipped within the United States.

3. How long does delivery take?

Our standard delivery timeframe is 2–4 business days, including both handling and transit time.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, or other circumstances outside our control.

4. How can I track my order?

When tracking information is available, it will be provided through the contact information associated with your order.

If you have questions about your order or delivery, contact us at support@furnilor.shop.

5. What payment methods do you accept?

Furnilor accepts secure payment options available at checkout, including Stripe and PayPal.

6. What is your return policy?

Eligible products may be returned within 30 calendar days after the date of delivery, subject to our Return & Refund Policy.

Returned products generally need to be new and unused and meet the applicable return requirements.

7. Is return shipping free?

Yes. Furnilor provides free return shipping for eligible returns.

Return instructions and any applicable return label will be provided after your return request has been reviewed and approved.

8. Do you offer exchanges?

No. Furnilor does not offer direct exchanges.

If you need a different product, you may return an eligible product according to our Return & Refund Policy and place a new order.

9. Do you charge a restocking fee?

No. Furnilor does not charge a restocking fee for eligible returns.

10. What should I do if my order arrives damaged or defective?

Please contact us as soon as possible after delivery.

Send your order number and, when applicable, photographs showing the issue. Our customer support team will review the information and provide instructions.

11. Can I change my shipping address after placing an order?

Contact us as soon as possible if you need to correct your shipping address.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

12. How long do refunds take?

Once an eligible return has been approved and processed, Furnilor processes the refund within up to 5 business days to the original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

13. How can I contact Furnilor?

You can contact us using the information below:

Email: support@furnilor.shop
Phone: +1 517-566-8021

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM

Furnilor
Operated by FURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States