Privacy policy

Effective Date:September 15, 2026

Furnilor is operated by FURNITURE BROTHERS LLC. We respect your privacy and are committed to being transparent about how we collect, use, disclose, and protect personal information when you visitfurnilor.shopor make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Furnilor, we may collect the following information, including but not limited to:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Products purchased or considered

  • Communications with our customer service team

  • Information regarding returns and refunds

  • Information you voluntarily provide when contacting us

When you make a payment, your payment information is processed by our payment service providers. Furnilor does not intentionally store complete payment card numbers or security codes on its own systems.

2. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website or source

  • Approximate location based on technical information

  • Information about your use of and interactions with our website

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Provide shipping and delivery services

  • Notify you about your orders

  • Provide customer support

  • Process returns and refunds

  • Respond to questions and inquiries

  • Prevent fraud and unauthorized activities

  • Maintain the security of our website

  • Improve our website, products, and services

  • Understand website usage and performance

  • Comply with legal and regulatory requirements

  • Send marketing communications where legally permitted and where you have provided the required consent

4. Payment Processing

Payments at Furnilor are processed through third-party providers, including Stripe.

These providers may collect and process payment information in accordance with their own privacy policies and security practices.

Furnilor does not intentionally store complete credit or debit card numbers or security codes on its own systems.

5. Cookies and Similar Technologies

Furnilor and its service providers may use cookies and similar technologies to:

  • Ensure the website functions properly

  • Store settings and preferences

  • Analyze website traffic and usage

  • Improve website performance

  • Support security and fraud prevention

  • Measure marketing and advertising activities, where applicable

You may be able to control or restrict cookies through your browser or device settings. Some website features may not function properly if certain cookies are disabled.

6. How We Share Information

We may share information with service providers and business partners when necessary to operate our business and provide our services.

These may include:

  • Shopify, which provides our e-commerce platform

  • Stripe, which processes payments

  • Shipping and delivery providers

  • Hosting and technology providers

  • Customer support providers

  • Analytics and advertising service providers, where applicable

  • Professional advisors

  • Government authorities or other parties where required by law

We may also disclose information when necessary to protect our rights, prevent fraud, investigate security incidents, or comply with legal obligations.

We do not sell personal information as part of our ordinary business operations.

7. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure we use to operate our store, process orders, and deliver related services.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

8. Third-Party Services

Our website may include or use third-party services, including payment providers, analytics services, advertising services, shipping providers, and other technology providers.

These third parties may process information in accordance with their own privacy policies. We encourage you to review the privacy practices of the relevant third parties where appropriate.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Data Storage and Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, process returns and refunds, resolve disputes, fulfill legal obligations, prevent fraud, and enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on your place of residence and applicable legal requirements, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information under certain circumstances

  • Obtain information about how your data is processed

  • Object to or opt out of certain marketing communications

  • Exercise other rights provided under applicable privacy laws

If you wish to submit a privacy-related request, please contact us using the contact details below. We may need to verify your identity or request before processing it.

12. Marketing Communications

Where permitted by applicable law, we may send you promotional communications about Furnilor, our products, services, or offers.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping updates, or customer service responses.

13. Children's Privacy

Furnilor's website is not intended for children below the age at which consent for online services is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

14. International Processing

Although Furnilor currently sells and delivers exclusively within the United States, some of our service providers may process personal information in countries outside the United States.

Where required by law, we take reasonable measures to ensure that personal information receives an appropriate level of protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the effective date at the beginning of this Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how Furnilor handles personal information, please contact us:

Furnilor
Operated by FURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States

Email:support@furnilor.shop
Phone:+1 517-566-8021

Customer Service:
Monday – Friday
9:00 AM – 5:00 PM 

 

FREE STANDARD SHIPPING

Enjoy free standard shipping within the United States with a delivery time of 2–4 business days.

PERSONALIZED CUSTOMER SERVICE

Our customer service team is happy to assist you Monday to Friday, from 9:00 AM to 5:00 PM.

30-DAY RETURN POLICY

Eligible orders can be returned within 30 days of delivery. We cover the return shipping costs.

SECURE PAYMENTS

Shop with confidence using secure payments through Stripe.