Privacy policy

Effective Date: September 15, 2026

Furnilor is operated by FURNITURE BROTHERS LLC. We respect your privacy and are committed to explaining clearly how we collect, use, share, and protect information when you visit or make a purchase through furnilor.shop.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Furnilor, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Products purchased or considered

• Customer service communications

• Return and refund information

• Information you voluntarily provide when contacting us

When you make a payment, payment information is processed by our payment providers. Furnilor does not intentionally store complete payment card numbers or security codes on its own systems.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Approximate location based on technical information

• Website usage and interaction information

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Provide shipping and delivery services

• Communicate with you about your orders

• Provide customer support

• Process returns and refunds

• Respond to questions and requests

• Prevent fraud and unauthorized activity

• Maintain website security

• Improve our website, products, and services

• Understand website usage and performance

• Comply with applicable legal and regulatory requirements

• Send marketing communications where permitted and where you have provided the appropriate consent

4. Payment Processing

Payments on Furnilor are processed through third-party payment providers, including Stripe and PayPal.

These providers may collect and process payment information according to their own privacy policies and security practices.

Furnilor does not intentionally store complete credit or debit card numbers or security codes on its own systems.

5. Cookies and Similar Technologies

Furnilor and its service providers may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Support security and fraud prevention

• Measure marketing and advertising performance where applicable

You may be able to control or restrict cookies through your browser or device settings. Some website features may not function properly if certain cookies are disabled.

6. How We Share Information

We may share information with service providers and business partners when reasonably necessary to operate our business and provide services to you.

These may include:

• Shopify, which provides our ecommerce platform

• Stripe and PayPal, which process payments

• Shipping and delivery providers

• Website hosting and technology providers

• Customer support providers

• Analytics and advertising service providers, where applicable

• Professional advisers

• Government authorities or other parties when required by law

We may also share information when necessary to protect our rights, prevent fraud, investigate security incidents, or comply with legal obligations.

We do not sell your personal information as part of our ordinary business operations.

7. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure used to operate our store, process orders, and support related services.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

8. Third-Party Services

Our website may contain or use services provided by third parties, including payment providers, analytics services, advertising services, shipping providers, and other technology providers.

These third parties may process information according to their own privacy policies. We encourage you to review the privacy practices of third-party services when appropriate.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, process returns and refunds, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how your data is processed

• Opt out of certain marketing communications

• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact us using the information below. We may need to verify your request before completing it.

12. Marketing Communications

Where permitted by applicable law, we may send promotional communications about Furnilor, products, services, or offers.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping updates, or customer-service responses.

13. Children's Privacy

Furnilor's website is not intended for children under the age required by applicable law to provide consent for online services.

We do not knowingly collect personal information from children in violation of applicable law.

14. International Processing

Although Furnilor sells and ships within the United States, some of our service providers may process information in countries other than the country where you live.

Where required, we take reasonable measures intended to support appropriate protection of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the effective date at the top of this policy.

16. Contact Us

If you have questions about this Privacy Policy or how Furnilor handles personal information, please contact us:

Furnilor
Operated by FURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States

Email: support@furnilor.shop
Phone: +1 517-566-8021

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM