Refund policy

Effective Date: September 15, 2026

At Furnilor, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and process for returning eligible purchases and receiving a refund.

Return Window

Eligible products may be returned within 30 calendar days after the date of delivery.

To be eligible for a return, the item must be in new and unused condition, with its original packaging, accessories, and components when applicable.

Free Return Shipping

Furnilor provides free return shipping for eligible returns. We will provide instructions for returning the item after your return request has been approved.

Eligible Returns

We accept returns for both:

• Defective or damaged products

• Non-defective products that meet the return requirements

Products must be returned in new and unused condition. Certain products may be subject to additional return requirements based on their nature or condition.

Non-Returnable Situations

A return may not be accepted if:

• The 30-day return period has expired.

• The product has been significantly used, damaged, altered, or modified after delivery.

• The item is returned without required components or accessories.

• Damage resulted from misuse, improper assembly, or improper care.

• The product does not meet the applicable return requirements.

Product-specific restrictions, if applicable, will be disclosed on the relevant product page.

How to Request a Return

To request a return, contact us at support@furnilor.shop or +1 517-566-8021.

Please provide:

• Your order number

• The product you wish to return

• The reason for the return

• Photographs when the item is damaged, defective, or incorrect

Our customer service team will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order information and photographs of the product and packaging when applicable. We will review the issue and provide instructions for the appropriate resolution.

Exchanges

Furnilor does not offer direct exchanges.

If you would like a different product, you may return the eligible original item according to this policy and place a new order.

Restocking Fees

Furnilor does not charge a restocking fee for eligible returns.

Refunds

Once an eligible returned item has been received and processed, the refund will be issued to the original payment method used for the purchase.

Refund processing may take up to 5 business days after the return has been approved and processed.

The time required for the refund to appear in your account may also depend on your payment provider or financial institution.

Return Shipping Label

For eligible returns, Furnilor provides free return shipping. Return instructions and the applicable return label will be provided as part of the return process.

Customer Responsibility

Customers are responsible for following the return instructions provided by Furnilor and ensuring that the returned item is properly packaged to prevent damage during return shipment.

Contact Us

If you have questions about returns or refunds, please contact us:

Furnilor
Operated by FURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States

Email: support@furnilor.shop
Phone: +1 517-566-8021

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM