Refund policy

Effective Date:September 15, 2026

At Furnilor, we aim to provide you with a safe and reliable shopping experience. This Return and Refund Policy explains the conditions and procedures for returning eligible orders and receiving a refund.

Return Period

Eligible products may be returned within 30 calendar days of the delivery date.

To qualify for a return, the item must be in new and unused conditionand, where applicable, returned with its original packaging, accessories, and all accompanying components.

Free Returns

Furnilor covers the cost of return shipping for eligible returns. Once your return is approved, we will provide you with the appropriate return instructions.

Eligible Returns

We accept returns for:

• Defective or damaged products

• Non-defective products that meet our return conditions

Products must be returned in new and unused condition. Additional return conditions may apply to certain products due to their nature or condition.

Circumstances in Which a Return May Be Refused

A return may be refused if:

• The 30-day return period has expired;

• The product has been significantly used, damaged, altered, or modified after delivery;

• Required components or accessories are missing;

• The damage resulted from improper use, incorrect assembly, or improper care;

• The product does not meet the applicable return conditions.

Product-specific restrictions will be stated on the relevant product page, where applicable.

How to Request a Return

To request a return, contact us at support@furnilor.shopor+1 517-566-8021.

Please provide the following information:

• Your order number

• The product you wish to return

• The reason for the return

• Photos, if the item arrived damaged, defective, or incorrect

Our customer service team will provide you with the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order details and, where applicable, photos of the product and its packaging. We will review the matter and inform you of the appropriate next steps.

Exchanges

Furnilor does not offer direct exchanges.

If you would like a different product, you may return the original eligible item in accordance with this policy and then place a new order.

Restocking Fees

Furnilor does not charge a restocking fee for eligible returns.

Refunds

Once an eligible returned item has been received and inspected, the refund will be issued to the original payment method.

Refund processing may take up to 5 business daysafter the return has been approved and processed.

The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Return Shipping Label

Furnilor offers free returnsfor eligible returns. The relevant return instructions and required return shipping label will be provided as part of the return process.

Customer Responsibilities

Customers are responsible for following the return instructions provided by Furnilor and properly packaging the returned item to prevent damage during return transit.

Contact Us

If you have any questions about returns or refunds, you can contact us at:

Furnilor
Operated by FURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States

Email:support@furnilor.shop
Phone:+1 517-566-8021

Customer Service:
Monday – Friday
9:00 AM – 5:00 PM