Frequently Asked Questions

Here you'll find answers to some of the most common questions about shopping with Furnilor. If you need further assistance, our customer service team is available Monday through Friday, 9:00 AM–5:00 PM.

1. Where Does Furnilor Ship?

Furnilor currently ships exclusively within the United States.

2. How Much Does Shipping Cost?

We offer free standard shippingon eligible orders within the United States.

3. How Long Does Delivery Take?

Our standard delivery time is 2–4 business days, including processing and transit time.

Delivery times are estimates and may occasionally be extended due to shipping carrier delays, adverse weather, or other circumstances beyond our control.

4. How Can I Track My Order?

When tracking is available, the relevant information will be provided using the contact details associated with your order.

If you have questions about your order or delivery, please contact us at support@furnilor.shop.

5. Which Payment Methods Do You Accept?

Furnilor offers secure payments through Stripe.

Available payment methods may vary depending on the order and checkout process.

6. What Is Your Return Policy?

Eligible products may be returned within 30 calendar days of the delivery date, subject to our Return and Refund Policy.

Returned products should generally be new and unusedand must meet the applicable return requirements.

7. Are Returns Free?

Yes. Furnilor covers return shipping costs for eligible returns.

Once your return has been reviewed and approved, we will provide the relevant return instructions and, where applicable, a return shipping label.

8. Do You Offer Exchanges?

No. Furnilor does not offer direct exchanges.

If you need a different product, you may return an eligible item in accordance with our Return and Refund Policy and then place a new order.

9. Is There a Restocking Fee?

No. Furnilor does not charge a restocking feefor eligible returns.

10. What Should I Do If My Order Arrives Damaged or Defective?

Please contact us as soon as possible after delivery.

Provide your order number and, where applicable, photos showing the issue. Our customer service team will review the information and advise you on the next steps.

11. Can I Change My Shipping Address After Placing an Order?

Please contact us as soon as possible if you need to correct your shipping address.

We cannot guarantee that an address change will be possible once an order has been processed or shipped.

12. How Long Do Refunds Take?

Once an eligible return has been approved and processed, Furnilor will issue the refund within up to 5 business daysusing the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account.

13. How Can I Contact Furnilor?

You can reach us using the following contact details:

Email:support@furnilor.shop
Phone:+1 517-566-8021

Customer Service:
Monday–Friday
9:00 AM–5:00 PM

Furnilor
Operated byFURNITURE BROTHERS LLC
490 North Street 116
Longwood, FL 32750
United States